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** DISCLAIMER:  IUEC 96 is offering this page as a Guide Only for our Membership.  Please note that we have done our best to ensure the information is up-to-date, based upon current information provided on Government websites. However, the information offered below does not supersede that of the Federal or Provincial Governments' Mandates , Laws or Process.  Every application is considered on a case by case basis by Service Canada. IUEC 96 does not /cannot guarantee that the information below will result in approval of your claim. **

Generally, EI is based on the number of hours worked in the last 52 weeks  (Ontario requires 700 hours to qualify) and the maximum amount paid out for EI is $573 a week.  IUEC 96 Members usually receive maximum benefits.  Effective March 18.2020, EI sickness benefits include being unable to work due to illness or quarantine.

The basic processes and general scenarios are listed below to help you through the application process. For Information on the newly released CERB please refer to the next page for application information.  

Take Good Care of yourself, and your family.  Remember if you feel unsafe, or unwell, please stay home

As soon as possible, after you stop working, go on line and apply.  If you wait more than 4 weeks after your last day of work to apply, you may lose benefit.   https://www.canada.ca/en/services/benefits/ei.html 

You are under isolation or quarantine: Apply to EI ASAP as SICK BENEFIT

Box 16 of  ROE : D - illness or injury

Box 18 of ROE: BLANK

Workers can have the one-week waiting period waived by calling 1-833-381-2725.  

You MUST CALL to have the waiting period waived for medical reasons.  

You are laid off from work due to shortage of work due to COVID-19:  Apply to EI ASAP under

Regular EI Benefits - Shortage of Work

Box 16 of ROE: A - shortage of work/end of contract or season

Box 18 of ROE: BLANK

You are laid off from work due to your place of business closing due to COVID-19:  Apply for EI ASAP  under

Regular EI Benefits - Involuntary Leave

Box 16 of ROE: K - OTHER

Box 18 of ROE: COVID 19 (comment is necessary)

If you are NOT ELIGIBLE for EI benefits, but want to apply for the CERB announced  March 25.2020. As stated on the Federal Government CERB release:  "You must wait until this package passes the House of Commons - which should be by April and applications and money will flow by May.  You will be given application instructions once the applications are approved for production. "

Please refer to the information below on this page, for the newly implemented Canadian Emergency Response Benefit (CERB).

Anyone looking to apply for the new EI benefits, can visit the Employment and Social Development Canada (ESDC) website and follow the five steps. https://www.canada.ca/en/employment-social-development.html 

Gather supporting documents – You must have your records of employment (ROEs), but a medical certificate won’t be necessary for those who have been asked to self-isolate or quarantine. Service Canada advises people to apply right away even if you don’t have these documents as you can send them in later.

Complete the online application– This includes making sure you have: the names and addresses of your employers in the last 52 weeks, the dates employed with each employer and the reasons you’re no longer employed, and personal information including mailing address, Social Insurance Number (SIN), and banking information.

Provide supporting documents- You can visit My Service Canada Account (MSCA) to view ROEs that have been issued to you by past and current employers.

Receive access code by mail – Service Canada will mail you a benefit statement, which includes a 4-digit access code. You need this code and your SIN to get updates about your application and to complete biweekly reports.

Review your application status

Receive access code by mail – This is currently the only method to receive your access code.  If you are asked for a code and you do not have one, it takes about a week for the access code to be mailed to you.  Unfortunately, there is no work around for that at the moment.